Sustainability Report 2016

Quality

 

Management Approach

Our Quality experts are involved in the product development of the business units, assuring regular compliance, harmonised approaches across countries and regions, with standardised processes. Kuehne + Nagel’s management system meets the highest quality standards. Bureau Veritas has certified us in accordance with ISO 9001; a certificate held since 1995, which has positioned us among the few global logistics providers awarded this certification without interruption since the start of certifying logistics companies according to the ISO 9001 standard.

 

 

Highlights

With our product solutions, e.g. KN SecureChain, we define standards, systems, structures and processes that provide transparency and visibility of activities conducted. Overall, it gives more confidence for the manufacturing companies to understand how Kuehne + Nagel handles their assets according to their specific needs. Due to our KN EngineChain, a tailor-made solution for aircraft engine manufacturers, one of the leading aviation companies in the world selected Kuehne + Nagel as logistics provider.

 

 

Performance

In 2016, over 850 internal site audits were performed in addition to the over 300 customer audits we welcome each year with the aim of identifying possible weaknesses and improving operational quality. Kuehne + Nagel is using its own software programme that contains automated audit checklists relating to reporting, recording and evaluation of improvement proposals. This continuous control and optimisation process has delivered significant increases in customer satisfaction, confirmed by surveys in all regions. We have increased the number of certified locations to enable ourselves to better respond to tenders and customers’ requests in the pharma, automotive, aerospace and PROM (Project Oil & Gas and Marine) areas.

 

In addition, during the course of 2016, Kuehne + Nagel started the preparation of the audits to become IATA CEIV certified for the entire airfreight network. With this, customers benefit from standardised approaches across regions, reducing lead time and better visibility of temperature monitored shipments. This will lead to less customer audits.

 

 

Targets

For 2017, our focus will be on the Group re-certification process of the latest revision 2015 for ISO 9001 and ISO 14001.